Purchase Orders: Written, faxed and e-mail purchase orders are accepted. All orders require immediate written confirmation.
Product warranty: Our warranty for all our mechanical components and systems are ONE year from the date of shipment. Repair or replacement will be made free of charge for products with defects in material and workmanship during this period. For our optical components, our warranty is 30 days from the date of shipment. Defective items will be replaced free of cost. The customer must notify any defect in optical components within 48 hours of receipt. For all warranty replacement, a written statement with an authorized signature indicating the reason for rejection attaching test reports are requested to accompany the returned parts. All defective items must be returned in their original shipping container within 10 days of the date of shipment.
Quotations: All quotations are valid for 90 days from the date of issue.
Payment: 100% Advance payment prior to dispatch. Customers paying by international wire transfer must prepay all bank charges including all charges imposed by correspondent or intermediary banks.
Shipping & Delivery: The shipping costs, Custom Duty and any (if) landing taxes etc will be extra. The date of delivery is only an estimate and we will have no liability for late or partial deliveries. we may refuse any order for any reason. Catalog items are normally shipped immediately from inventory. In the event that the items is out of stock, an estimated delivery date is given at the time of order. Most items can be shipped within 45 days.
Installation: Onsite installation of our equipment's can be provided on buyer's account.
Specifications: HOLMARC reserves the right to modify, change or otherwise improve all items in the catalog specifications without prior notice.
Taxes: We collect general sales tax on shipments, unless the purchaser supplies us a signed official sales tax exemption certificate with the order. Purchase made outside our region are subject to state or local sales/ use tax, if any and other taxes payable by reason of this transaction.
Repairs: If your unit is out of warranty but needs repair, please contact us with details regarding the damage.